Internet Support

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You can change your Wi-Fi Password anytime without calling an agent! To do this, you need to have an ipNX Self-Service Account. Not signed up? Go here now - https://self-service.ipnxnigeria.net/

Signed up on the Self-Service Portal? Follow these steps below to change your Wi-Fi Password:

- Ensure your modem is powered On

- Login to the Self-Service Portal

- Click on Manage Services

- Click on Change WiFi Password. (Please note that you can only change your Wi-Fi Password and not the WiFi name/SSID)

- Click on Wireless Device and you will see a drop down box with numbers 1 – 5.

- You will notice that as you select a different number, the Network name/SSID changes. Select the number that displays your Wi-Fi name on the Network Name (SSID) field.

- Input your New Password and click on Apply Changes.

 The above steps should effect a password change.

Once the changes are applied, kindly reconnect all your Wi-Fi devices using the new password.

Kindly send a mail to support@ipnxnigeria.net if you experience any issues.

 

 

Press the WLAN or (2.4G/5G) button to toggle the Wi-Fi either ON or OFF.

The WLAN or (2.4G/5G) is located on the left side of your modem. If the WLAN or (2.4G/5G) LED indicator comes on, it shows that the Wi-Fi is currently enabled. When it is off, it is disabled.

 

Depending on your type of router:

1. You will either see a RED light on the LOS indicator or observe that both the PON and Optical lights are off.

2. Once you observe any of the above, please send a mail immediately to support@ipnxnigeria.net or a WhatsApp message to 09096936884 to get prompt attention.

Firstly, carry out the checks below:

- Check if all cables are connected correctly and the modem is powered on.

- Check your modem for any indication of a fibre fault - Depending on your type of router:

       a) You will either see a RED light on the LOS indicator or observe that both the PON and Optical lights are off.

       b) Once you observe any of the above, kindly send a mail immediately to support@ipnxnigeria.net or a WhatsApp message to 09096936884 to get prompt attention.

- Did you recently reboot or factory reset the modem?

     a) If you did a reboot, kindly wait for two minutes, then try to connect.

     b) If you did a modem reset, kindly send a mail to support@ipnxnigeria.net stating that you require a reconfiguration after a modem reset.

- You can also try to plug an Ethernet cable from your computer to the modem, wait 30 seconds and try to connect again.

If after carrying out the above checks you still cannot connect, kindly send a mail to support@ipnxnigeria.net

Several factors can affect the speed of your internet connection:

- Number of computers/applications sharing your internet connection

- Use of Wi-Fi connection as against a wired connection

- Components within your computer like your processor speed or network card

- Network outage or failure.

- Unresponsive websites, server congestion or failure

 

Running a Speed Test

To verify that your current speed matches your service plan, do a speed test here - https://www.ipnxnigeria.speedtest.net/

- Before starting the test, please ensure to

- Connect your computer directly to your modem using an Ethernet cable.

- Make sure no other device is connected to your modem during the test

- Kindly send a mail to support@ipnxnigeria.net with a screenshot of the result, if it is not consistent with your service plan after 3 tries.

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Always feel free to contact our friendly customer services team or
call on +234-01 - 628 1111 or email: support@ipnxnigeria.net